Brand Experience
Consumer Research
We conduct qualitative and quantitative research into the strengths of a product, organisation or nation and its relationships with different stakeholders. See example
Service Experience
We develop customised service experiences and training modules to help companies realise their desired experiences. See example
Visual Identity Research
We conduct qualitative and quantitative research into the perceived value of the brand by reviewing the existing set of visuals and how they stand versus the competition. See example
Online Communication Audit
We review the existing online and social media platforms and propose strategies to improve stakeholder engagement. See example
Identity Design
We design unique brand identities based on business research, so they can represent the business case. See example
Identity Language Design
We design a visual language based on the logo to help users identify with the brand. See example
Communication Strategy
We develop and design advertising campaigns to help brands communicate their value propositions to stakeholders. See example
Retail Experience Design
We build upon the service experience to design persuasive environments that help condition the customer’s perception of the brand. See example
Internal Brand Identity Management
We develop policies and guiding documents to help companies manage their brand experiences. See example
Product & Packaging Design
We design unique forms and packages to enhance the value proposition of brands.
Brand Practices and Channels
We help companies realign channels to reflect the brand promise and enhance existing controls for consistent brand experience. See example
Online Brand Experience
We develop, design and implement sustainable strategies for web and social media engagement. See example
Creative Thinking Workshops
We design customised workshop materials to enhance the learning experiences of staff. See example
Brand Visual Audit
We measure the brand’s ability to evolve and to build on its library of visual symbols and icons. See example