Customers’ behaviour and their expectations of a bank are shifting. How can your bank’s approach to branch design help you successfully engage them? In 2010 Citibank launched its first Smart Banking Branch in Singapore, located within the Orchard...
For an industry that is on the cutting edge of technology, banks are consistently behind the curve when it comes to using Social Media. Poor social media management and responses to the emerging banking crisis in the last five years have compounded upon the lack of...
Ms Hamisah Samad is the founder and managing editor of Halal Universe, a news portal focused on Shariah-compliant investments for retail investors, the first ever portal of its kind in the world. Halal-U.com has received more than 6 million hits since its official...
Formed by the merger of Islamic Bank of Brunei and Islamic Development Bank of Brunei in 2005, Bank Islam Brunei Darussalam (BIBD) sought to develop a sustainable business model that would help serve the financial needs of all Bruneians and become Brunei’s...
Tan Tock Seng Hospital (TTSH) recently launched a 17-hectare healthcare master plan. At the onset of the master plan development stage, Tan Tock Seng Hospital saw the importance of involving the community for a project of such scale and novelty. TTSH leveraged on...
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